1. INTRODUCTORY PROVISIONS
1.1. Provider: Pavel Wohl, ID No.: 17825873, with registered office at Holečkova 2261/50, 15000, Prague 5, Czech Republic.
1.2. These General Terms and Conditions (GTC) govern the relationship between the Provider and the Client. The relationship is governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.
1.3. By placing an order or making a payment, the Client confirms that they have read, understood, and agree to these GTC.
1.4. The protection of the Client's personal data is addressed in a separate document "Privacy Policy" available on the Provider's website.
2. NATURE OF SERVICES AND EXPERT GUARANTEE
2.1. The Provider offers expert sports consultancy, methodological training guidance, and biomechanical analysis.
2.2. Services are provided based on an expert methodology guaranteed by a specialist with a medical degree (MUDr.). This does not constitute the provision of healthcare services within the meaning of Act No. 372/2011 Coll. (The Healthcare Services Act).
3. PAYMENT TERMS AND AUTOMATIC PAYMENTS
3.1. Services are paid via recurring payments (subscription) through the GoPay payment gateway.
3.2. The Client consents to the automatic deduction of the agreed amount at regular intervals (monthly/quarterly/annually).
3.3. The Client will be notified of each payment via email and will receive an invoice with a 10-day maturity period.
3.4. International Payments: The Client bears all costs related to currency conversion and any fees charged by the payer's bank.
4. DURATION AND TERMINATION OF COOPERATION
4.1. The contract is concluded for an indefinite period.
4.2. Withdrawal from the Contract: The Client (consumer) has the right to withdraw from the contract within 14 days of its conclusion. If the provision of services has already begun at the Client's request (e.g., creation of an individual training plan), the Provider is entitled to compensation for the services already provided.
4.3. Termination Notice: The Client may terminate the cooperation at any time. The notice period is 1 month, starting on the first day of the calendar month following the delivery of the termination notice to the Provider's email: info@wohlmachine.com.
4.4. The minimum duration specified for discounted packages is recommended for achieving results; however, it is not legally enforceable as a restriction on the right to terminate.
5. COMPLAINTS PROCEDURE
5.1. The Provider is responsible for ensuring the service matches the description and is provided with professional care.
5.2. The Client has the right to file a complaint regarding service defects via email to the Provider's address info@wohlmachine.com without undue delay.
5.3. The Provider will decide on the complaint within 3 working days. The complaint will be resolved no later than 30 days.
5.4. In the event of a justified complaint, the Client has the right to remediation (plan correction), a reasonable discount, or a refund if the defect cannot be rectified.
6. PROTECTION OF KNOW-HOW AND INTELLECTUAL PROPERTY
6.1. All materials (training plans, analyses, videos, individual workouts, member section content) are the intellectual property of the Provider and are intended exclusively for the Client's personal use. Distribution, copying, publishing, or providing these materials to third parties is strictly prohibited.
7. HEALTH LIABILITY
7.1. The Client declares that they are physically fit for training. All activities are performed at the Client's own risk and responsibility. We recommend regular preventive check-ups with a sports physician.
8. FINAL PROVISIONS
8.1. Out-of-court settlement of consumer disputes is handled by the Czech Trade Inspection (www.coi.cz).
8.2. Any disputes shall be settled by the competent courts of the Czech Republic.